ProviderPass
NDIS Verification Pack

Everything you need to pass your NDIS Verification audit

A complete documentation pack for Verification providers — every policy, procedure, form, and register the NDIS Practice Standards require, in editable Word and Excel format.

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NDIS provider reviewing Verification audit documentation

What is an NDIS Verification audit?

Verification is the audit type for lower-risk NDIS supports. If your registration groups don't include higher-risk supports like Specialist Disability Accommodation, Specialist Behaviour Support, or supports involving restrictive practices, you'll almost certainly be assigned a Verification audit.

Unlike Certification, Verification is a remote desktop review. There's no on-site visit — your auditor assesses your documentation and checks that it's complete, current, and aligned to the NDIS Practice Standards relevant to your registration groups.

Who needs a Verification audit?

If you're registering for lower-risk supports, you'll be assigned Verification via your Initial Scope of Audit from the NDIS Commission. Common supports that typically fall under Verification include plan management, support coordination, therapy supports (where no restrictive practices are involved), community participation, daily activities, and transport.

Your Initial Scope of Audit document will confirm your audit type. If it says Verification, this pack has everything you need.

Common Verification supports

  • Plan management
  • Support coordination
  • Therapeutic supports (no restrictive practices)
  • Community participation
  • Daily activities
  • Transport
  • Household tasks
  • Assistance with social and community participation

What documents does a Verification audit require?

Verification providers need a core set of documents covering the NDIS Practice Standards relevant to their registration groups. The ProviderPass Audit Pack includes everything — and clearly marks which items are Certification-only so you know exactly what to focus on.

Core policies and procedures

  • Incident Management Policy and Procedure
  • Risk Management Policy and Procedure
  • Complaints and Feedback Policy and Procedure
  • Privacy and Confidentiality Policy
  • Code of Conduct (Workers and Providers)
  • Continuous Improvement Policy and Procedure
  • Governance and Operational Management Policy
  • Human Resources Policy and Procedure
  • Worker Screening Policy
  • Service Delivery Policy and Procedure
  • Participant Rights and Responsibilities Policy
  • Information Management and Record-Keeping Policy
  • Work Health and Safety Policy

Forms and templates

  • Service Agreement Template
  • Participant Consent Form
  • Participant Intake Form and Support Plan
  • Risk Assessment Form
  • Incident Report Form
  • Complaint Form
  • Employment Agreement Template
  • Employee Induction Checklist
  • Reference Check Form

Registers

  • Incident Register
  • Complaints and Feedback Register
  • Risk Register
  • Document Control Register
  • Continuous Improvement Register
  • Employment Register
  • Training Register

Supporting evidence documents

  • Practice Standards alignment guide
  • Audit Preparation Guide
  • NDIS Code of Conduct (Provider and Worker Guidance)
  • Quality and Continuous Improvement Plan

Want the full document list? See the complete NDIS audit checklist →

Verification vs Certification — what's the difference?

VerificationCertification
Audit formatRemote desktop review onlyTwo-stage: desktop review + on-site visit
SupportsLower-risk registration groupsHigher-risk supports (SIL, behaviour support, etc.)
Documents requiredCore policies, forms, and registersAll Verification documents plus Certification-specific items
Mid-term auditNot requiredRequired at ~18 months
Typical audit cost$1,500 – $3,000$3,000 – $8,000+

Certification provider? Read about the mid-term audit →

How it works

1

Buy once

One payment. No subscription, no upsells. The pack is yours.

2

Receive instantly

Editable Word and Excel files land in your inbox within minutes of payment.

3

Tailor to your business

Replace the placeholders with your business details, supports, and processes. Most providers finish in 5–15 hours.

4

Pass your audit

Submit your documentation to your auditor confident that it's complete and aligned to the Practice Standards.

Get the complete Verification pack

The NDIS Audit Pack

NDIS Audit Pack

One pack. Every policy, procedure, form, and register required by the NDIS Practice Standards. Editable Word and Excel templates, delivered instantly to your inbox.

  • Covers Verification, Certification & Midterm audits
  • 60+ editable Word & Excel templates
  • Aligned to NDIS Practice Standards
  • Delivered instantly to your inbox
View the pack →

Related guides

NDIS Audit Checklist

Every document you need, by category

NDIS Mid-Term Audit

For Certification providers at 18 months

How to Become a Provider

Step-by-step registration guide

Common questions about Verification

Can I upgrade from Verification to Certification later?

Yes. If you later add higher-risk registration groups, you'll need to upgrade to Certification. The ProviderPass Audit Pack covers both — so the documents you prepare for Verification are a solid starting point, with the Certification-specific items already included in the pack.

How long does a Verification audit take?

The auditor's desktop review typically takes a few days. From submitting your documentation to receiving your audit report, most providers experience a 2–6 week turnaround depending on auditor availability.

What happens during a Verification audit?

Your auditor reviews your submitted documents against the NDIS Practice Standards relevant to your registration groups. They may ask follow-up questions or request additional evidence. There's no on-site visit for Verification.

Do I need a consultant for a Verification audit?

Not usually. Verification is the more straightforward of the two audit types, and most providers can handle it themselves with the right documentation pack. A consultant makes sense if your operations are complex or you're applying for multiple registration groups.

What if my auditor asks for something not in the pack?

Email us. We'll help you work out what's needed and whether it's already in the pack under a different name. Tailoring questions are free — we don't charge for support.

Is the pack suitable for sole traders?

Yes. Sole traders are the most common Verification provider type. The pack includes tailoring guidance for sole traders, small companies, charities, and not-for-profits.

Get your Verification documentation — in one pack

Every document the NDIS Practice Standards require. Editable Word and Excel, delivered instantly.

Get the Audit Pack