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Questions about the pack, your audit, or which documents you need? Send us a message and we'll get back to you within one business day.
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Response time
Within one business day, Monday to Friday
Hours
Australian Eastern Time, business hours
Not sure which audit applies to you?
Most providers email us with their registration groups and we'll point you toward the right answer in a sentence or two. No sales pitch, no "book a call" — just a straight answer.
Quick answers to common questions
Which pack do I need — Verification or Certification?
There's only one pack. It covers both Verification and Certification audits. Verification providers use the core documents; Certification providers also use the Certification-specific items (restrictive practices, behaviour support).
How quickly will I get the pack after purchase?
Within minutes. The pack is delivered automatically by email after Stripe confirms your payment. Check your spam folder if you don't see it.
Can I see a sample before buying?
Email us before purchasing and we can walk you through what's included. All sales are final on digital products, so reach out if you have questions first.
What if I need help tailoring the pack?
Email us. We answer tailoring questions for free — we don't gate basic support behind a consulting package.
Do you offer refunds?
Because the pack is a digital product delivered instantly, all sales are final. Email us before purchasing if you have questions — we're happy to help.
Looking for the pack? It's right here. View the Audit Pack →